Software

Rapid Response System™

The Rapid Response System is a reliable, robust high-speed alert notification system designed to deliver phone, e-mail, or text messages to utilities, businesses, municipalities, communities, and schools. With its user-friendly, Web-based interface, the Rapid Response System has the ability to contact thousands of customers within minutes, when it matters most.

The patent-pending Rapid Response System empowers users to generate precise alert lists and send automated messages from computers and mobile devices. Real-time live Web reports and detailed call summary reports provide critical information to ensure maximum system effectiveness. A Web mapping interface enables users to save alert areas directly from a high-resolution map, providing unparalleled flexibility for defining contact areas.

The Rapid Response System’s interface provides leading-edge functionality including:

• Web Mapping - select one or multiple alert areas and view customer information via an online aerial, street, or hybrid map
• Custom Integration - compatible with existing geographic information system (GIS) data and systems
• Answering Machine Detection - leaves messages on answering machines and voice mail systems
• Repeat Message Option - ability for live call recipients to replay messages at the touch of a button
• Advanced Reporting - access to real-time call statistics and detailed call reports
• Caller ID - custom caller ID number (e.g. customer service center) can be entered and displayed on a call recipient’s device
• Call Scheduling - alerts can be scheduled in advance to be sent at a designated time
• Call Repeat/Redial - multiple attempts ensure the maximum number of customers are contacted
• Technical Support - knowledgeable toll-free technical support on a 24/7 basis.

The Rapid Response System is a cost-effective and reliable way to help safeguard your customers with leading-edge alert notification.

Key Uses for the Rapid Response System:

• Unsafe drinking water advisories
• Boil water advisories
• Street closures
• HAZMAT situations
• Evacuation notices
• Fire/flood notifications
• Severe weather alerts
• Missing children
• Neighborhood crime watch
• Terrorism threats
• Hydrant flushing notifications
• Conserve water notifications
• Water shutoff notifications
• Planned outage notifications
• School delay/closure notifications.